Contact
Talk to the team
Contact the Nova Rewards team about account issues, missing rewards, payouts or partnership enquiries.
Send a message
For account-specific issues, include the email address on your account so we can find your records.
Messaging opens with accounts
This form is enabled at the same time as accounts, so every message can be tied to a verified support ticket.
What to include
The date you started the task, the partner and offer name, and what happened after you completed the required steps.
Response times
Support runs on business days. Reward investigations can take longer because they depend on partner confirmation.
Partnerships
If you operate an offerwall or reward network and want to integrate, mention the network name and supported regions in your message.